Leisure & Hospitality
Business Smart has extensive experience working with organisations in the Leisure & Hospitality Sector implementing a variety of different systems. We have provided numerous solutions to Hotels and Restaurants that cover Labour, Event and Risk Management. We have a deep understanding and a passion for the business processes that underpin this Sector, this coupled with our strong focus on BI has allowed us to deliver operational efficiency and increased profits to our Clients.
- Improved labour planning at Site by providing recent and same time last year KPI’s
- Provide suggested rota’s given sales forecasts, staff availability and skill set
- Better Labour management and reporting to identify overspend in advance and take action
- Improved customer and guest experience by deploying adequate labour at peak times
- Reduce labour cost by not over staffing during quiet periods
- Business Intelligence reporting to identify trends in advance and take action
- Allow Events in close proximity to your locations to be centrally recorded
- Use workflow rules to accepts input from Sites, Area Managers and Head Office
- Use events information to feed your pricing strategy to increase revenue
- Integrate with 3rd party companies to receive automated event information for your locations
- Use event information to determine staffing levels for an improved customer experience
- Business Intelligence reporting to identify significance of event driven revenue
- Business Intelligence strategy that is aligned to your Business Objectives
- Integrated BI Platform rather than data mart silos with conflicting numbers for the same KPI’s
- Provide rapid response to your business questions
- Deliver actionable reports, analysis, dashboards and scorecards with self serve capability
- Drive business decisions based on emerging data trends across Departments
- Deliver rich content on Desktop, Tablet and Mobile to support today’s workforce
Retail
Business Smart has helped organisations in the Retail Sector improve business performance and drive increased revenue through implementing better front-office and back-office solutions. We use our experience with Point-of-Sale systems coupled with our strong focus on BI to deliver a robust service to the Retail Sector.
- Improved customer journey through stores
- Targeted promotions and discounting
- Profitable product portfolio, eliminate poor performers and identify cross sell opportunities
- Better stock management and use of storage space achieved by accurate real-time ordering
- Segment customer behaviour to drive loyalty and retention
- Improve Supplier relationships and delivery time by knowing what you need and when
- Use data insight to determine peak store times to enable optimised staff rota’s
- Deliver actionable reports, analysis, dashboards and scorecards using Desktop, Tablet & Mobile
Wholesale
Business Smart has years of experience working with organisations in the Wholesale Sector implementing both off-the-shelf applications as well as entirely custom built applications. We have a deep understanding of the business processes that underpin this Sector, this coupled with our strong focus on BI has allowed us to deliver operational efficiency and increased profits to our Clients.
- Improved stock and warehouse management
- Deliver an effective Tele-Sales strategy
- Targeted promotions and discounting
- Profitable product portfolio, eliminate poor performers and identify cross sell opportunities
- Better stock management and use of storage space achieved by accurate real-time ordering
- Increase profits through better Customer Relationship Management
- Improve Supplier relationships through multidimensional data segmentation to better understand Product and Supplier patterns
- Deliver actionable reports, analysis, dashboards and scorecards using Desktop, Tablet & Mobile
Insurance
Business Smart has worked with various organisations in the Insurance Sector to help plan and build enterprise OLTP Applications used for data entry purposes and OLAP Applications used for reporting. The solutions that we have worked on cover the full end-to-end processes involved in these organisations.
- Private Medical Insurance
- Pensions
- Personal Injury
- Contract setup and management
- Claims handling
- Integration with 3rd party applications used by Law Firms
- Customer Relationship Management
- Deliver actionable reports, analysis, dashboards and scorecards using Desktop, Tablet & Mobile